Terms of use

Last updated: [January 23, 2026]

Your privacy matters to us.
This Privacy Policy explains how SNEW collects, uses, and protects your information.

1. Information We Collect

We may collect:

a) Information You Provide

• Name, email, company name
• Account details
• Payment information (processed securely by third parties)

b) Usage Data

• Pages visited
• Features used
• Device and browser data
• Log files and performance metrics

c) Connected Platforms

If you connect third-party services (e.g. e-commerce platforms), we may access relevant data only as authorized by you.

2. How We Use Your Information

We use your data to:

• Provide and improve SNEW
• Generate insights and recommendations
• Maintain security and performance
• Communicate updates and support
• Process payments

We do not sell your data.

3. AI & Automated Processing

Some features rely on automated analysis and AI systems.

• Data is processed to generate insights
• Outputs are generated algorithmically
• No automated decisions have legal effects on users

Human oversight remains part of our operations.

4. Data Sharing

We may share data with:

• Infrastructure and hosting providers
• Payment processors
• Analytics and monitoring tools

Only when necessary to operate the Service.

All partners are required to follow appropriate data protection standards.

5. Data Security

We implement reasonable technical and organizational measures to protect your data.

However, no system is 100% secure.
You use SNEW at your own risk.

6. Data Retention

We retain data only as long as necessary to:

• Provide the Services
• Meet legal obligations
• Resolve disputes

You may request deletion of your data at any time.

7. Your Rights

Depending on your location, you may have the right to:

• Access your data
• Correct inaccurate data
• Request deletion
• Object to certain processing

Requests can be sent to privacy@snew.ai

8. Cookies

SNEW uses cookies and similar technologies to:

• Improve performance
• Understand usage patterns
• Enhance user experience

You can manage cookie preferences in your browser.

9. International Users

SNEW operates globally.
Your data may be processed in different countries with appropriate safeguards in place.

10. Changes to This Policy

We may update this Privacy Policy occasionally.
Significant changes will be communicated through the platform or email.

11. Legal Bases for Processing (GDPR)

If you are located in the European Economic Area (EEA) or the UK, we process your personal data based on one or more of the following legal bases:

• Contractual necessity – to provide and operate SNEW
• Legitimate interests – to improve, secure, and optimize the Service
• Consent – when explicitly provided (e.g. marketing communications, cookies)
• Legal obligations – when required by law

You may withdraw your consent at any time.

12. Your Rights Under GDPR

If you are a resident of the EEA or UK, you have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion (“right to be forgotten”)
• Restrict or object to processing
• Request data portability
• Lodge a complaint with a data protection authority

To exercise your rights, contact:
📧 privacy@snew.ai

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Last updated: [Month Day, Year]

Welcome to SNEW.
By accessing or using our website, products, or services (“Services”), you agree to these Terms of Service (“Terms”). If you don’t agree, please don’t use SNEW.

1. About SNEW

SNEW is a technology platform designed to help e-commerce teams improve productivity, decision-making, and sales performance through insights and automation.

Throughout these Terms, “SNEW”, “we”, “us”, or “our” refers to the company operating the SNEW platform.

2. Eligibility

You must be at least 18 years old to use SNEW.
By using our Services, you confirm that you have the legal capacity to enter into this agreement.

3. Account Registration

To access certain features, you may need to create an account.

You agree to:

• Provide accurate and complete information
• Keep your login credentials secure
• Be responsible for all activity under your account

We are not responsible for unauthorized access caused by your failure to protect your credentials.

4. Use of the Service

You agree not to:

• Use SNEW for illegal or unauthorized purposes
• Attempt to reverse engineer, copy, or resell the platform
• Interfere with the performance or security of the Services
• Upload malicious code or abuse system limits

We reserve the right to suspend or terminate accounts that violate these Terms.

5. Data & Insights Disclaimer

SNEW provides insights, recommendations, and analyses based on data inputs and automated systems.

You acknowledge that:

• Insights are informational, not guarantees of results
• Business decisions remain your responsibility
• We do not guarantee revenue increases, conversions, or financial outcomes

Use SNEW as a decision-support tool — not as legal, financial, or accounting advice.

6. Subscription & Payments

Some features may require a paid subscription.

• Prices, plans, and billing cycles are displayed at checkout
• Subscriptions renew automatically unless canceled
• Payments are non-refundable unless stated otherwise

We may update pricing with prior notice.

7. Intellectual Property

All content, software, designs, trademarks, and technology within SNEW are owned by or licensed to us.

You are granted a limited, non-exclusive, non-transferable right to use SNEW for your internal business purposes.

You may not copy, distribute, or create derivative works without written permission.

8. Third-Party Services

SNEW may integrate with third-party tools (e.g. e-commerce platforms, analytics, APIs).

We are not responsible for:

• Third-party service availability
• Data accuracy from external platforms
• Actions taken by third-party providers

Your use of those services is governed by their own terms.

9. Termination

You may stop using SNEW at any time.

We may suspend or terminate access if:

• You violate these Terms
• Your use poses legal or security risks
• Required by law

Upon termination, your access to the Services will end.

10. Limitation of Liability

To the maximum extent permitted by law, SNEW shall not be liable for:

• Indirect or consequential damages
• Loss of revenue, data, or profits
• Business interruptions

Our total liability shall not exceed the amount paid by you in the last 12 months.

11. Changes to These Terms

We may update these Terms from time to time.
If changes are material, we will notify you via the platform or email.

Continued use of SNEW means acceptance of the updated Terms.

12. Governing Law

These Terms are governed by the laws of the jurisdiction where SNEW is legally established, without regard to conflict of law principles.

13. Contact

Questions about these Terms?
📧 Contact us at: hello@snew.ai

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